Privacy Policy
Last updated: June 23, 2021
Thank you for choosing to be part of our community at Sivo Holdings Limited, a Cayman Island corporation, its subsidiaries and affiliates otherwise referred to as (“Sivo,” "Company," “we,” “us, or ”our"). We are committed to protecting your personal information and your right to privacy. You are contracting with Sivo in this policy. If you have any questions about this Privacy Statement or the practices described herein, you may contact us at privacy@sivo.com.
This policy describes how Sivo collects, aggregates, stores, safeguards and uses the data and information (including non-public personal information, or “NPI”) provided by users through our website, app.sivo.com (the “Site”), as well as information collected by us through other means, including by email, over the phone, or in offline communications. This Site is operated by Sivo and has been created to provide information about our Sivo, products, and services (together, the “Services”).
We take your privacy and the security of your information seriously and we appreciate that you are trusting us with your data and information. This policy explains:
- What information we collect, and how we use it
- Choices you can make about the way your information is collected and used
- How we protect personal information electronically and physically
This policy is incorporated into and a material term of your registration and/or use of Sivo’s products and services, including our website, https://app.sivo.com By using the Site or Services, you consent to the practices set forth in this Privacy Policy.
Supplemental private policy documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference.
INFORMATION WE COLLECT
Information You Provide to Us
Sivo collects information from you when you choose to provide it to us through the Site or through any other means. This may include when you create an account on the Site, register or request products or services, request information from us, sign up for newsletters or our email lists, use our Site, or otherwise contact us.
The information we collect may include your name, address, email address, telephone or mobile phone number, information relating to your employment or professional activities and financial account information. You may be required to provide certain personal and/or business information to apply for and receive Sivo products services.
Information We Automatically Collect
- Cookies and similar technologies
We may use cookies or other technologies to automatically collect certain information when you visit our Site or interact with our emails. For example, if you are responding to an offer, promotional email or other email from us, we may automatically populate your personal information into our system once you enter your offer code or similar identifying device or otherwise accept your offer or promotion. Additionally, we may automatically collect certain non-personal information from you such as your browser type, operating system, software version, and Internet Protocol ("IP") address. We also may collect information about your use of the Site, including the date and time of access, the areas or pages that you visit, the amount of time you spend using the Site, the number of times you return, whether you open, forward, or click-through emails, and other Site usage data.
- Do Not Track Features
You may adjust your browser or operating system settings to limit this tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Check the "Help" menu of your browser or operating system to learn how to adjust your tracking settings or cookie preferences. Please note that our system may not respond to Do Not Track requests or headers from some or all browsers.
HOW WE USE INFORMATION WE COLLECT
Sivo uses the data and information you provide in a manner that is consistent with this Privacy Policy and applicable law. If you provide personal data for a certain reason, we may use the personal data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the personal data you provide to answer your question or resolve your problem. Also, if you provide personal data in order to obtain access to the Site or Services, we will use your personal data to provide you with access to such services and to monitor your use of such services.
Sivo may also use your personal data and other personally non-identifiable information collected through the Site or the provision of the Services to help us improve the content and functionality of the Site or the Services, to better understand our users and to improve the Site and the Services. Sivo and its affiliates may use this information to contact you in the future to tell you about services we believe will be of interest to you.
Opting out of Email Marketing
If at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us by emailing privacy@sivo.com or by post to 2261 Market Street #4175, San Francisco CA, 94114.
SHARING OF INFORMATION WE COLLECT
Sivo is not in the business of selling your information. There are, however, certain circumstances in which we may share your personal data with certain third parties without further notice to you, as set forth below:
- Agents, Consultants, and Third-Party Service Providers:
Sivo, like many businesses, sometimes hires other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases, and processing payments, identity verification. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, personal data may be part of the transferred assets.
We may also share your personal data with our corporate affiliates and subsidiaries, if any, for purposes consistent with this Privacy Policy.
Sivo may disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Sivo, (iii) act in urgent circumstances to protect the personal safety of users of the Site, the Services or the public, or (iv) protect against legal liability.
LINKS TO OTHER WEBSITES
The Site may have links to third-party websites, which may have privacy policies that differ from our own. We are not responsible for the practices of such sites, nor does any such link imply that Sivo endorses or has reviewed the third party site subject to such link. We suggest contacting those sites directly for information on their privacy policies.
CHILDREN AND MINORS
Sivo does not knowingly collect personal data from minors under the age of 18. If you are under the age of 18, please do not submit any personal data through the Services. We encourage parents and legal guardians to monitor their children’s Internet usage and to help enforce our Privacy Policy by instructing their children never to provide personal data without their permission. If you have reason to believe that a minor under the age of 18 has provided personal data to Sivo through the Site or the Services, please contact us, and we will endeavor to delete that information from our databases.
DATA SECURITY
We have taken certain physical, administrative, and technical steps to safeguard the information we collect from and about our customers and Site visitors. While we make reasonable efforts to help ensure the integrity and security of our network and systems, we cannot guarantee our security measures. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any personal data to Sivo via the Internet.
ACCOUNT INFORMATION AND ACCESS TO YOUR PERSONAL INFORMATION
Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update or delete your personal information please contact us by emailing privacy@sivo.com or by post to 2261 Market Street #4175, San Francisco CA, 94114.
To keep your personal data accurate, current, and complete you can log in to your account settings and update your user account or please contact us as specified below. We will take reasonable steps to update or correct personal information in our possession that you have previously submitted via the Services.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with applicable legal requirements.
Who Can I Contact at Sivo Regarding Data Protection Issues?
Sivo has designated a Data Protection Officer (DPO) to assist with data privacy and data protection issues. You may contact him or her by emailing privacy@sivo.com or by post to 2261 Market Street #4175, San Francisco CA, 94114; and addressing your questions or concerns to the Data Protection Officer.
CALIFORNIA RESIDENTS PRIVACY RIGHTS
California Civil Code Section 1798.83, also known as the "Shine the Light" Law, permits our users who are in California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to privacy@sivo.com.
CHANGES TO THIS STATEMENT
Sivo reserves the right to revise this Privacy Policy at any time. When we do, we will post the change(s) on the Site. This Privacy Policy was last updated on the date indicated above. Your continued use of the Site and the Services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.